Refund Policy

Thank you for participating in the NatioNet digital community project. Because our platform delivers digital goods instantly, our refund guidelines are strictly defined to protect the network’s financial stability.

1. Finality of All Transactions

All transactions made on NatioNet are strictly final, absolute, and non-refundable. Once a payment is processed, the system instantly reserves server capacity, generates a unique NetID, and creates a downloadable digital wallet pass via PassKit.

2. Accidental Purchases and Duplicate Accounts

It is the user’s sole responsibility to ensure they enter their information correctly and complete the checkout process only once.

No Refunds for User Error: We do not offer refunds or reversals for accidental duplicate transactions, multiple registrations by the same individual, or creating multiple profiles/accounts.
Non-Transferable: Each transaction is tied to the technical infrastructure cost generated at the exact moment of checkout and cannot be refunded or transferred.

3. Allocation of the $5 USD Baseline Fee

The mandatory minimum $5 USD fee is an operational threshold used to defend the registry against automated bot attacks and to pay for the immediate creation and issuance costs of the digital wallet pass. Because these payment processing and third-party infrastructure fees are incurred the moment you complete the checkout, the $5 baseline fee cannot be refunded under any operational conditions.

4. Voluntary Extra Contributions

Any payment amount provided above the $5 USD minimum is treated as a voluntary contribution toward the development and infrastructure scaling of the NatioNet project. These voluntary contributions are entirely non-refundable.

5. Technical Support (Delivery Issues Only)

We are committed to delivering your digital product. If you completed your transaction but did not receive your digital pass due to a verified technical delivery failure, we will not issue a refund, but we will manually generate and deliver your digital pass to your registered email address.

Please contact our support team at [support@nationet.org] within 48 hours of your purchase, and we will resolve your technical access issue within 24 to 48 hours. Do not open a dispute or chargeback request with your credit card company, as this will permanently lock your profile and suspend your NetID from the network database.